Contact Us
Non Gamstop Casinos is a comparison site, not a casino, so there are a few different reasons you might want to get in touch. Whether you've spotted something that needs updating on one of our reviews, want to ask about how we rank a particular operator, or simply have feedback on the site, this page explains how to reach us and what we're able to help with.
What we can help with
We cover a specific corner of the online gambling market: casinos not on GamStop, their bonuses, games and payment options. If your query fits into one of the categories below, we're the right people to contact.
- Corrections to a review — a bonus term that's changed, a licence detail that's out of date, or a broken link
- Questions about how we researched and ranked the operators listed on this site
- General feedback on the site, its content or its usability
- Requests to be considered for inclusion, from casino operators or affiliate managers
What we can't help with
Because Non Gamstop Casinos doesn't operate any casino, take deposits or process withdrawals, there are some things we simply have no visibility over. If your issue falls into one of these areas, the operator itself is the one who can actually resolve it:
- Account verification, deposits or withdrawals at a specific casino
- Disputes over bonus wagering, winnings or a suspended account
- Technical issues with a casino's website or app
- Anything relating to your GamStop registration or exclusion status — GamStop themselves are the only ones who can action changes to that
If you're dealing with any of the above, check the operator's own support channels first — most sites listed on our non GamStop casinos comparison page publish live chat or email contact details on their homepage.
Before you write in
A few quick checks can save time on both sides:
- If your question is about a specific site's bonus terms, wagering requirements or payment limits, re-check the offer details shown against that operator — material conditions such as minimum deposit, expiry and eligible games are usually listed alongside the headline offer
- If you're asking about how self-exclusion works, our page on the topic explains the relationship between GamStop, UK-licensed casinos and sites operating outside that scheme
- If your concern relates to gambling habits, spending or wanting support around your play, our Responsible Gambling page lists organisations that can help directly
A note on how we're funded
Non Gamstop Casinos may earn commission when readers click through to a casino listed on this site and sign up. This funds the research that goes into our reviews and comparisons, but it never decides which operators we recommend or how we rate them — that's covered in more detail on our About Us page.
For casino operators and partners
If you represent a casino not currently listed on penandfold.co.uk and would like it considered for review, or you're an existing partner with a query about your listing, please get in touch through the same channels. Include your operator name, licensing jurisdiction and a way for us to verify the details you send, as we don't add or amend listings based on unverified claims.
Legal and compliance queries
For anything relating to our Terms and Conditions, data handling, or how content on this site is produced, please reference the specific page or article in your message so we can respond accurately. All players using this site should be 18 or over, and we'd ask anyone contacting us on gambling-related matters to bear that in mind when describing their situation.
We read every message that comes in, though response times can vary depending on volume. If your query is time-sensitive and involves an active account or transaction with a specific casino, contacting that operator's own support team directly will almost always be faster than waiting on us.